Legal

Refund Policy

How refunds and technical issues are handled for the one-time Professional DJ Contract digital purchase.

Last updated: August 15, 2026

Short version: Professional files are digital products delivered after payment, so purchases are generally final once access is provided. We will review duplicate charges, unresolved technical failures and situations where applicable law requires a refund.

1. Professional Digital Product

The Professional DJ Contract is a one-time digital purchase that provides Professional downloadable files after successful payment. The current price is US$9 unless a different price is clearly displayed at checkout.

2. General Refund Rule

Because Professional PDF and Word files are generated and made available digitally after payment, purchases are generally final once access to the Professional files has been provided. This helps prevent completed digital products from being purchased, downloaded and then returned.

This policy does not limit any refund, cancellation or consumer right that cannot legally be excluded in your jurisdiction.

3. Situations We Will Review

Please contact us if any of the following occurs:

  • you were charged more than once for the same purchase;
  • payment was completed but the Professional files could not be generated or delivered because of a technical problem on our side and we are unable to provide working replacement files;
  • you believe a charge was unauthorized; or
  • applicable law gives you a refund or cancellation right.

Where practical, we may first try to correct or reissue a file before issuing a refund.

4. Situations That Are Generally Not Refundable

Unless required by law, refunds are generally not available because:

  • you changed your mind after receiving access to the Professional files;
  • you entered incorrect information into the generator;
  • you expected the document to provide legal advice or guarantee legal enforceability;
  • you no longer need the contract after purchase; or
  • you did not download or save the files before the Professional access period expired.

5. How to Request Help or a Refund Review

Email support@djcontracttemplate.com with the email address used for the purchase and enough information for us to locate the order. Please contact us as soon as possible after discovering the issue, ideally within 14 days of purchase, so we can investigate promptly.

We may ask for reasonable verification before discussing transaction details or processing a refund.

6. Approved Refunds

If a refund is approved, it will normally be returned through the original payment method. Payment-provider or bank processing times may affect when the credit appears.

7. Chargebacks and Payment Disputes

If you are having a technical or billing problem, please contact us first so we have an opportunity to resolve it. This does not prevent you from exercising any rights available through your payment provider or applicable law.

Questions?

If you have a question about this page, your files, or a purchase, email support@djcontracttemplate.com.